E-ticket Terms and Conditions

This page tells you information about us and the legal Terms and Conditions on which we sell and you may purchase admission tickets and other services listed on our website to you. Please read these Terms carefully and make sure that you understand them before ordering any services from our site. Capesthorne Hall does its best to ensure that all the information on its website is current and accurate. However, mistakes can occur so we would encourage anyone who may be thinking of making a special trip based on information displayed on the website to confirm that the information is correct. You can do this by emailing info@capesthorne.com or calling us on 01625 861221.

1. Definitions
‘Capesthorne Hall’ means Capesthorne Hall whose registered address is Capesthorne Hall, Siddington, Macclesfield, Cheshire SK11 9JY

Online Booking’ means the series of pages for the booking of Tickets set out on Capesthorne Hall’s website.

‘Ticket’ means any ticket for an Open Day or special event.

‘Confirmation’ means the confirmation email sent to you by Capesthorne Hall acknowledging your booking and setting out the details of your booking.

2. Online Ticket conditions
Only persons who are at least 18 years of age are permitted to book Tickets. By booking Tickets you warrant to Capesthorne Hall that you comply with this requirement.

Capesthorne Hall reserves the right to ask for proof of eligibility for concessions at the access points for the event or attraction entry.

Our order process allows you to check and amend any errors before submitting your order to us. It is your responsibility to check that any Tickets issued to you are accurate. You are entirely responsible for entering your details correctly on the Online Booking. By submitting an online booking, you warrant to Capesthorne Hall that all details supplied by you are true and accurate. If there are any changes to your details once your booking has been concluded, then it is your responsibility to inform Capesthorne Hall. You can inform us by calling 0162 861221 or emailing info@capesthorne.com.

Capesthorne Hall reserves the right to place restrictions on the volume of any Tickets ordered. Your Tickets may not be transferred or resold for commercial purposes or at a premium. If a Ticket is transferred or resold in breach of this condition, the bearer of the Ticket or the person claiming the right to attend the event will be refused admission to the Event or Attraction.

Normal admission tickets, including Season Tickets, are not valid for admission into Special Events.

The price of all Tickets is specified on Capesthorne Hall’s website.

Adult means a person aged from 17 years old and above.

Child means a person aged from 5 years old to 16 years old inclusive. Children under the age of 5 years old are permitted entry to Capesthorne Hall free of charge.

Family Ticket means a group of 2 adults and 2 children.

Carer means a person who accompanies a disabled person for the purpose of providing them necessary support and assistance with accessibility to Capesthorne Hall. Visitors with disabilities can admit one carer to Capesthorne Hall free of charge upon producing proof of disability, such as a “Blue Badge” car parking permit issued by their local Council

Your ticket must be presented to gain access to the attraction/event on the date booked where applicable

3. Process of the Ticket Purchase
Once the payment method has been inputted and the booking complete you will receive an e-mail booking confirmation from Capesthorne Hall. This email is your e-Ticket.

Please ensure that you print the e-Ticket and bring it with you when you visit Capesthorne Hall. Alternatively, please show the e-Ticket on your smart phone upon admission.

4. Refund and Exchange Policy
Please note that once you have placed an order on our website, you are unable to cancel your order and all tickets are non-refundable and non-transferrable.

Capesthorne Hall will not be liable in any way if it is prevented from delivering an event or opening an attraction due to any factors which are beyond its reasonable control.

5.Data Protection
Capesthorne Hall will collect, use, store and disclose your personal details in accordance with our privacy policy which can be accessed from Capesthorne Hall’s website homepage.

6. Photography and Filming
From time to time we and third parties to whom we have provided authority may take photographs and/or video recordings of Capesthorne Hall, including the car parks and surrounding areas which may feature visitors. By accepting these Terms, you agree that Capesthorne Hall or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be.

Any photographs and/or video or other image recordings which you take whilst in Capesthorne Hall are deemed to be for personal domestic use only. Filming and/or photography for Public Broadcast, commercial purposes, training or student projects are strictly prohibited without the express prior written agreement of Capesthorne Hall. For filming and photography enquiries please see our contact us page.

Nothing in these terms prevents you from uploading personal Images to social media websites to share for domestic and personal purposes only.

7. Severability
If any part of these terms and conditions is held to be unenforceable this will not affect the enforceability of the remaining conditions.

8. Contact and Complaints
If you need to contact Capesthorne Hall, or if you wish to complain about your experience purchasing Tickets using our website, you can do so using any of the following methods:

Email: info@capesthorne.com
Telephone: 01625 861221
Letter: Capesthorne Hall, Siddington, Macclesfield, Cheshire SK11 9JY