Capesthorne Hall is committed to protecting your privacy and maintaining the security of any private information you send us.
If you have any questions after reading the following information, please contact us at: firstname.lastname@example.org
We will collect and process your data, with your consent, for instance when you indicate that you would like further information on something we supply. On these occasions, we will always make clear to which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations. If you order items, such as tickets from us for home delivery, we’ll collect your address details in order to make the delivery.
If the law requires us to, we may need to collect and process your data. Eg. We can pass on details of people involved in fraud, theft or other criminal activity affecting the Capesthorne Hall and Estate to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. As an example we may send you details of forthcoming Wedding Fairs if you have expressed an interest in weddings at Capesthorne Hall. You will have the option to opt in/out of these communications.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Here’s how we may use your personal data and why:
Keeping your data secure is important to us. We will therefore treat your data with the utmost care and take all appropriate steps to protect it.
Access to personal data held on our systems is password-protected. We regularly monitor our system for possible vulnerabilities and attacks.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will be deleted.
Should we need to share your data with trusted third parties we would work closely with them to ensure your data is protected and respected at all times.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Examples of the kind of third parties we work with are:
An overview of your rights
You have the right to request:
At any time, you have the right to request a copy of the data Capesthorne Hall holds about you and to have corrected any inaccurate information. Please contact the Data Protection Officer, Capesthorne Hall, Siddington, Macclesfield, Cheshire SK11 9JY. We will explain any reasons for which we are not able to action your request.
Your right to withdraw consent
You have the right to withdraw any previous consent for us to use your personal data at any time.
Where we rely on our legitimate interest
In cases where we are processing your personal data because of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through any or all channels.
Checking your identity
Please note that you may continue to receive communications for a short period after changing your preferences until we update our systems.
Contacting the regulator
Should you feel that your data has not been handled correctly, or if you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or visit www.ico.org.uk/concerns (please note that we aren’t responsible for external sites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. You still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your personal data between countries to enable us to supply the services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK, or elsewhere.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes. This may occur because our information technology storage facilities and servers are located outside your country of residence and could include storage of your personal data on servers in the UK, or elsewhere.
If you have any questions, please contact us:
Phone: 01625 861 221
By post to: Data Protection Office, Hall Office, Capesthorne Hall, Siddington, Macclesfield, Cheshire SK11 9JY